The Information We Need and How We Use It

Customer ID – To uniquely identify a customer Customer IDs are used by Send To. Online your ID is your email and over the phone and in all correspondence it’s an ID made up from your surname, postcode and sequential numbers, unique to you.

Password – To ensure that access to sensitive information about a customer, and any associated orders placed online, is secure. The password is set by the customer and remains unique to them.

Registering for the first time -you may well be a customer and spoken to us on the phone and received correspondence but if you’ve not ordered online before you’ll have to register as a new customer .

Name & Address – To ensure accurate delivery of all written correspondence to the customer. This is used in all contact with a customer regarding an order and to advise of any future product offerings.

Phone number – To be able to easily contact the customer in the event of any problems arising with orders. Periodically this may be used by Send To to survey customers regarding quality of service.

Email Address – To be able to easily contact the customer in the event of any problems arising with orders. This may also be used to advise a customer of any special offers and product offerings.

Safety and Security Of Your Information

Send To take the security of our customer’s personal data very seriously. Industry best practices have been employed in the design and construction of the Send To online site.

All customers are authenticated before payment details are captured. Internet users can browse the contents of the site, but cannot order from the site until they have registered.

All transmission of sensitive information from a client’s session to the Send To Internet servers and vice-versa are secured using Payment Card Industry Data Security Standards, PCI DSS.

PCI DSS (Payment Card Industry Data Security Standards) was developed by the major credit card companies to assist merchants in preventing credit card fraud and to improve security around processing and storing credit card details.

PCI DSS compliance is an important standard for any organisation storing, processing or transmitting credit card data to have and maintain. It ensures that sensitive customer data and the security of all systems that have access to this sensitive information is maintained and secured at all times.

Internal Confidentiality Within Send To

Within Send To we protect your privacy in 4 ways:

• Access to Customer account information is limited to those who need access for the performance of their job.
• We use full login and password controls on our sales control system.
• All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment with the company.
• Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.

Use of ‘Cookies’

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you desire and to enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled.

Consent

All the information we collect via our website or through correspondence with you may be used for the following purposes:

• Dealing with orders and accounts
• Research
• Process payments, credit reference checking and fraud detection

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.